Third-party capture

Our chatbot technology quickly and efficiently captures third parties, pulls them into hire and
repair services and records critical event data.

How it works

Following an accident, you want to engage with the third party as quickly as possible. They are then more likely to take up your offer of assistance. To increase the chance of this, we send a simple SMS to the third party on your behalf.

The SMS directs them to our chatbot, where it captures the third party’s essential information and schedules a convenient time for your or our call handler to phone them. It even notifies the call handler of when to call, creating operating efficiency for the third party capture team.

Our experience suggests that:

Acting as a secure, cloud-based solution, our chatbot uses natural language processing, intelligent automation and artificial intelligence to capture third parties and reduce your credit hire spend.

Our clients say:

“Over the period I have been working with Bridgetech Automotive, I’ve been impressed by the unrivalled market knowledge of their people as well as their innovative use of technology to lead to what, I believe, is an industry-leading proposition to help insurers drive down their indemnity spend in relation to credit hire. Always on hand to discuss a particular problem and help to resolve an issue we may be experiencing, I know that they are also always looking for opportunities to further enhance their offering and very much look forward to working with them over the coming years.”

Adrian Norman

Motor Specialist Claims Manager

Contact us

To discuss any of our solutions or services, please contact:

Matt Millington

Matt Millington, Commercial Director
M: 07585 970765
E: [email protected]

Matthew Porter, CEO
M: 0330 020 0559
E: [email protected]

Other services


Tools to help you reduce fraud, spot upcoming financial problems and defend yourself against unfair and inappropriate insurance claims.

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Reduce unnecessary repair delays and lengthy car hire duration costs with our car parts availability checker.

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SMS distribution and tracking of Copley letters – capturing real-time notification of receipt and access by the third-party driver.

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Audit and advisory solutions

We review your end-to-end claims handling process with an emphasis on how technology can improve third-party capture and credit hire settlement.

Learn more